Support Bot – Your 24/7 Customer Assistant

The Support Bot is designed to handle customer questions instantly, reduce support workload, and ensure every customer gets fast, accurate responses — anytime, day or night.

It uses your business knowledge, FAQs, and website content to provide reliable answers, guide customers, and escalate cases only when needed.

With automated replies, smart routing, and real-time WhatsApp communication, your support team stays free to focus on complex issues while the bot takes care of everything else.

Support Bot – Requirements to Get Started

(Share the following details with us on WhatsApp to start your setup)

1. 1. WhatsApp Number

   A phone number not currently registered on WhatsApp or WhatsApp Business (required for creating your WhatsApp Business Account).

2. 2. Business Information
   • Business name
   • Business type (Retail, Healthcare, Education, Services, etc.)
   • Primary language(s) for your chatbot
   • Business website URL (used as a knowledge base for your Support Bot)
3. 3. Contact Information
   • Contact person phone number
   • Contact person email address
4. 4. Support Details
   • Customer-provided FAQs (common questions & answers your customers ask)
   • Escalation contact (optional) — only if you want unresolved cases forwarded to someone